Refund policy

Returns

We do not offer returns or exchanges on change of mind. 

Faulty goods or Damaged items

We are careful to check products before shipping, however sometimes items can be damaged during transit. Upon receipt of goods, contact us within 7 days via email with proof of purchase and photos of the faulty/damaged item and packaging at info@inspiregifts.com.au. We will assess your claim and if approved, send a replacement item within 7 days or issue a full refund applied to your credit card or original method of payment if a replacement product is unavailable. 

We may or may not, at our discretion, require return of the faulty of damaged item.  If return of the fault or damaged item is required, no replacement or refund will be provided until such time as the faulty or damaged item has been received and assessed by us.

We are not responsible for or accept liability for damage which occurs to parcels once delivered to your address which are not accepted in person and left unattended.

 

Late or missing refunds (if applicable)

Refunds can take up to a week to appear in your account from the date of confirmation that a refund will be provided depending on which bank you are with.

After one week, if you haven’t received your refund, first check your bank account again.
Then contact your credit card company and/or bank, to ascertain the processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@inspiregifts.com.au